LuxPos

User Data Deletion

Last updated: 2026-08-26

This page explains how to request deletion of personal data associated with LuxPos, including data connected through Meta products (Facebook Login, Messenger, Instagram messaging) used by LuxChat.

1. How to request deletion

Email us at [email protected] with the subject line: Data deletion request.
Include: your full name, business / company name, account email or username, and (if relevant) the Facebook Page name or Instagram @username you connected to LuxChat.
If you can still sign in, also mention the LuxChat / LuxPos business name shown in your account.

2. What we delete

Account profile details linked to your request (where legally allowed).
LuxChat channel connection data for your business (e.g. Messenger / Instagram page tokens and related metadata we store).
Conversation and message records associated with those connected channels for your tenant, unless we must retain them for legal, security, or accounting obligations.
We do not control Meta’s own copies of messages stored on Facebook / Instagram servers; you may also use Meta’s tools to manage or delete data on Meta’s side.

3. Timing

We aim to confirm your request within 7 business days and complete deletion within 30 days, unless a longer period is required by law or to resolve billing / fraud issues.
You will receive an email confirmation when the request is completed or if we need more information to verify ownership.

4. Disconnect without full account deletion

Business admins can disconnect Instagram or Messenger anytime in LuxChat → Accounts (Connect / Disconnect with Facebook Login).
Disconnecting stops new messaging through LuxChat but may leave historical inbox data until a full deletion request is processed.

5. Contact

Privacy / deletion contact: [email protected]
Please keep a copy of your request email for your records.